Vietly (“we,” “our,” “us”) values your privacy and is committed to safeguarding your personal data. This Privacy Policy explains how we collect, use, disclose, and protect information when you interact with our services, including our membership and reward program.
1. Information We Collect
- Identification Information: Name, phone number, email address.
- Membership Information: Member ID, account profile, reward points balance, activity logs.
- Transaction Information: Purchase details (items, amount, outlet, timestamp), rewards earned and redeemed.
- Communications: Your messages or support requests, marketing preferences, campaign interactions.
- Device & Technical Data: IP address, device type, OS, app version, and usage events when using our site/app.
- Location Data (optional): If you enable location services for nearby outlets or location-based rewards.
2. How We Use Your Information
- Register, verify, and manage your Vietly membership account.
- Track purchases and calculate reward points, redemptions, and tier status.
- Provide customer support and respond to your inquiries.
- Send updates about rewards, promotions, vouchers, and personalized offers (you may opt out at any time).
- Improve our menus, services, app/website experience, and security.
- Conduct analytics, reporting, fraud prevention, and compliance with legal obligations.
3. Legal Bases for Processing (where applicable)
- Contract: To provide membership and rewards features you request.
- Legitimate Interests: To run and improve our business and services in ways that do not override your rights.
- Consent: For optional activities such as marketing communications or location services.
- Legal Obligation: To comply with applicable laws and regulations.
4. Sharing Your Information
We do not sell your personal information. We may share your data only as follows:
- Service Providers: Technology, cloud hosting, payment processing, communications, analytics, and anti-fraud partners who process data on our behalf under contracts.
- Partner Outlets: Participating Vietly restaurants/outlets to validate transactions, rewards, and redemptions.
- Business Transfers: In connection with a merger, acquisition, or sale of assets (your information will remain protected by this Policy or a successor policy of equal protection).
- Legal & Safety: When required by law or to protect rights, safety, and security of our users, staff, and the public.
5. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes outlined in this Policy, unless a longer retention period is required or permitted by law. After that, we will delete or anonymize your data.
6. Your Rights
Subject to local law, you may have the right to:
- Access and request a copy of your personal data.
- Correct or update inaccurate or incomplete data.
- Request deletion of your personal data, or restriction of processing.
- Object to certain processing (including direct marketing).
- Withdraw consent where we rely on consent (this does not affect processing prior to withdrawal).
- Data portability, where applicable.
To exercise your rights, please contact us using the details below. We may need to verify your identity before fulfilling your request.
7. Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. No method of transmission or storage is completely secure; we encourage you to keep your account credentials safe and report any suspected misuse promptly.
8. International Transfers
Where data is transferred across borders (for example, to cloud service providers), we will take appropriate safeguards as required by applicable laws to ensure an adequate level of protection.
9. Children’s Privacy
Our services are not intended for children under the age of 13 (or the age defined by local law). We do not knowingly collect personal information from children. If we learn that a child’s data has been collected, we will take reasonable steps to delete it.
10. Third-Party Links & Features
Our website or app may contain links to third-party sites or features (such as payment gateways). Their privacy practices are governed by their own policies. We are not responsible for their content or practices.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be posted here with a new “Effective Date.” Continued use of our services after changes constitutes acceptance of the updated Policy.
12. Contact Us
If you have questions, requests, or complaints about this Privacy Policy or your personal data, please contact:
Vietly Customer Service
Email: support [at] augmigo [dot] com.